FAQs

Have a question about HxGN LIVE? Check out our list of most commonly asked questions and answers. 

1. What are my hotel room options for HxGN LIVE?
   MGM Grand Hotel & Casino is the official host venue for HxGN LIVE.
2. Are hotel room charges included in registration costs? 
   Hotel charges are NOT included in registration costs.
3. How do I make hotel room reservations/modifications?
   Visit the hotel section.
4. What is the conference registration cancellation/substitution policy?
   View the cancellation page, or view the substitution page.
5. Does Hexagon offer a group discount on registration? 
   Yes. Hexagon offers a Group Registration Programme that provides great savings for organisations sending groups of people to the conference. Learn more about the Group Registration Programme.
6. What methods of payment do you accept for registration?
   We accept credit cards (MasterCard, Visa, American Express and Discover). Purchase orders, checks and wire transfers are accepted only until six weeks before the conference. Your conference registration is NOT complete until we have received payment. Only credit cards are accepted during on-site registration. Visit the payment page for more details. 
7. Will there be language translation services at the conference? 
   English is the official language of the conference. Hexagon is unable to provide translation services for conference attendees.
8. Are meals provided at the conference? 
   Lunch will be served on Monday, 3 June for hands-on training attendees. Breakfast, lunch and dinner will be served on Tuesday, 4 June and Wednesday, 5 June. Breakfast and lunch will be served on Thursday, 6 June.
9. What should I wear at the conference events? 
   Business casual clothing is recommended for all conference sessions and social events. Las Vegas weather is typically very warm in June, ranging from a high of 100 F (38 C) to a low of 69 F (21 C) degrees. However, you may want to bring a light jacket to the session rooms.
10. How can I obtain visa support information? 
    Visit the visa information page and Hexagon's visa-related procedures.
11. Can you supply a justification letter to encourage my manager to support my attendance?
    Yes, view and download a sample justification letter.
12. Will Internet access be available at the conference? 
    Hexagon will provide wireless (Wi-Fi) Internet access in the conference area. Connection instructions will be available on-site. Printers will NOT be available.
13. Do hotel rooms at MGM Grand have internet access? 
    All MGM Grand accommodations offer high-speed Internet access.
14. How can I contact the registration help desk? 
    Visit the contact page for telephone, email and schedule information.
15. How much does a hotel room night cost? 
    For MGM Grand, the room rate is $134 per night plus 12% hotel tax for single/double occupancy. This rate is inclusive of the resort fee. For the Signature at MGM Grand, the room rate is $149 per night plus a 12% hotel tax for single/quad occupancy. A resort fee of $20 per room per night will be added to the Signature at MGM Grand room rate.
16. Is there parking available at MGM Grand? 
    For your convenience, MGM Grand offers free self-parking in the Main Parking Garage, as well as valet parking. Oversize vehicle parking is also available for hotel guests.
17. What are the hotel check-in and check-out times? 
    MGM Grand’s standard check-in time is 3 p.m. However, you may process your check-in upon arrival and store your luggage at the Bell Desk until your room is prepared. Your rooms are guaranteed to be ready anytime after 3 p.m. Standard check-out time is 11 a.m. Please note that late check-out requests are based upon occupancy and availability on the date of departure. Additional charges may apply.
18. Are there shuttle/taxi services available to and from McCarran International Airport? 
    A variety of shuttle and limousine services are available at McCarran International Airport. Shuttles and limousines are located on the west side of baggage claim, outside door exits 7 - 13. Taxis can be found on the east side of the baggage claim area, outside door exits 1 - 4. The approximate cost for a one-way taxi to MGM Grand is $15 for up to five people.
19. What is included in daily registration? 
    Daily registration includes access to ALL daily activities held on that day, including break-out sessions, complimentary training workshops, The Zone technology expo, other exhibits, social functions and conference-sponsored meals. Paid hands-on workshops are available, but will require additional sign-up. Hotel room is NOT included in the registration price and must be purchased separately.
20. Can my spouse/guest attend and what can they do? 
    Yes, spouse/guest registration is available. Due to the business environment and evening events, guest registration is limited to adults 21 years of age and older. This entitles the guest access to the welcome reception, Hexagon keynotes, general session entertainment, The Zone technology expo, other exhibits and conference-sponsored meals. Access to break-out sessions and training workshops is NOT allowed. Only ONE guest/spouse is allowed per conference registration.
21. What is included in the full conference registration package? 
    Full conference registration includes access to the welcome reception, Hexagon keynotes, general session entertainment, break-out sessions, complimentary hands-on training workshops, The Zone technology expo, other exhibits, social functions and conference-sponsored meals. Additional sign-up for paid hands-on training workshops is required. Hotel room is NOT included in the registration price and must be purchased separately.
22. Can my spouse/guest attend ONLY evening events? 
    Yes, you can purchase evening entertainment tickets when you register online. Due to the business environment and evening events, guest registration is limited to adults 21 years of age and older.
23. Can I recover my username/password if I forget the login credentials to my registration account?
    Visit the registration portal and enter your email address. Click on "Continue" to have your username and password emailed to you. You may also email us if you have other questions or need additional assistance.
24. Can I register on-site at the conference? 
    Yes. On-site registration location and time will be available closer to the conference start date.
25. How do registrants get their badge and conference agenda? 
    You can pick up your HxGN LIVE badge and materials starting on 2 June from the badge pickup/on-site registration area. Badge pickup schedule and location will be available closer to the conference start date.
26. Where do I get help on-site at the conference?
    If you have a question during HxGN LIVE or need help navigating the conference area, visit the conference information desk.
27. As a speaker, should I report anywhere on-site before my sessions? 
    If you are a speaker, proceed to the Hexagon speaker room AFTER you pick up your badge from the badge pickup area. The speaker room is open during the same hours as the registration desk all week. The speaker room schedule and location will be available closer to the conference start date.